Wilsonville, OR—May 24, 2007—Point Park University, a four-year liberal arts institution in Pittsburgh, has deployed Corrigo’s web-based, wireless work order management software to dispatch, manage, and track service requests and work orders for the 10 buildings at the downtown campus and the Playhouse in Oakland. Since using Corrigo’s work order software, the University’s Operations Department has reduced work order turnaround time by over 50%, improving student satisfaction with their housing and ultimately improving the University’s ability to attract future students.
Improving customer responsiveness for his primarily student customers has been a key accomplishment according to Chris Hill, Director of Operations at Point Park University. “We want to take care of requests as quickly as we can. Before, it might have taken us two days to get an engineer to a dorm room to change a light. We would get the request, print it out, put it in the engineer’s mailbox, the engineer would pickup the request, and then he would schedule a time to do the work. With Corrigo, the request goes directly to his wireless phone; he scrolls to the work order, says OK, and does the work.
“Recently an engineer received a work order to replace a light in a dorm room while he was in the same building on another job. He went right over and finished the job much to the amazement of the student who had just submitted the service request.”
Students, professors and staff at Point Park University can submit service requests 24 hours a day, 7 days a week, by logging into the customer portal on a campus or personal computer.
“We have it set up so that anyone on campus can go in and create a work order,” explained Hill. “They can also check the status of the work order and all the ones that they have submitted for the past 30 days.”
A permission-based security feature allows Hill to receive the first work order that a user submits, and determine if the user can submit additional work orders.
All work orders submitted through the portal are automatically routed to a main dispatch board and then automatically assigned to the appropriate engineer or technician at Point Park; if an HVAC request is submitted, then the work order goes to an HVAC engineer. When the work order appears on the engineer’s cell phone, it is “picked up”, and the job start time is entered on the phone. When the job is finished, the time and other information is also entered on the phone.
“All of the information shows up on the dispatch board so that I can see where everyone is and what they’re doing. This gives me incredible reporting capability,” noted Hill.
Hill uses reports to balance work hours reported vs. work orders completed, in addition to total hours per job and the amount of time per work order, per building, and per floor. “This information is useful for meetings, time cards, staffing and for job estimating,” Hill explained.
“Corrigo’s parameters are broad enough that it’s easy for us to make it look like we want it to look, and get out of it what we want,” Hill added. “Also, the communication is easy. If you know how to use a cell phone, you know how to use Corrigo.”
About Corrigo
Corrigo, Inc.® is the leading provider of on-demand service management software for maintenance, installation and repair organizations. The company offers a complete portfolio of web and wireless field service applications including timecard, job and location tracking, work order dispatch, maintenance management and enterprise service management enabling a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo products integrate with all popular financial systems including JD Edwards, Microsoft Great Plains, Oracle Financials, Peachtree, Intuit QuickBooks, Best Software MAS 90, SAP, Geac Starbuilder and Timberline. Corrigo is headquartered in Wilsonville, Oregon. For more information, visit www.corrigo.com.