Redwood City, Calif. and Newton, Mass. - December 2, 2002 - Corrigo, Inc., the leading provider of mobile service management solutions for organizations with extensive installation, maintenance and repair functions, announced today that UNICCO® Service Company, one of North America's largest integrated facilities services outsourcing companies, has deployed the CorrigoNet™ mobile service solution. UNICCO is using CorrigoNet to automate its work order and route maintenance processes for several of its customers across the East Coast and internally to handle its shared services function.
In evaluating computerized maintenance management systems (CMMS) to support its growing route maintenance workforce, UNICCO managers looked for overall system functionality and flexibility. They determined that CorrigoNet manages the most detailed, complex work orders while enabling management to create customized financial and analysis reports regarding all business operations.
"UNICCO is dedicated to providing best-in-class route maintenance to our customers," said George A. Keches, UNICCO's president. "That's why we've invested in the best personnel, management and technology. The CorrigoNet platform fits into this strategy by providing industry-leading work order processing, mobile workforce coordination, multi-location routing, and customer service."
CorrigoNet is an enterprise work order and service management application that streamlines service delivery efficiencies by coordinating a real-time flow of information between customers, technicians and management. In addition to the base CorrigoNet maintenance and customer service solution, UNICCO will deploy additional CorrigoNet modules, including customer relationship management, preventive maintenance, contract and warranty management, inventory control, vendor management, integration with ERP system, performance and management reporting, and wireless access.
UNICCO has a reputation as a technological leader. It is using CorrigoNet with an Internet cell phone dispatch and work order system that enables technicians to receive immediate notification of open requests and gives them the ability to update and close work orders using their cell phones. This innovative approach to work order management has been instrumental in UNICCO's success in winning several contracts.
UNICCO management implemented the CorrigoNet solution initially for service operations for clients and now they also plan to use CorrigoNet to manage their own shared services functions, such as information technology (IT) and human resource helpdesk requests.
"UNICCO understands the value of technology and has the vision to use it to its full potential - as a comprehensive service management platform for the route services they provide to customers and to support their shared services," said Rick Michaux, president of Corrigo. "Corrigo will help UNICCO technicians improve their response times to customers which will boost their already exemplary customer satisfaction levels and simultaneously allow them to reduce operational expenses."
The CorrigoNet application is offered on a sale basis or can be leased along with hosting and maintenance services. UNICCO is leasing the solution, using Corrigo as an Application Service Provider (ASP), under which Corrigo will maintain the application for UNICCO, including all hosting, database maintenance, upgrades and extended services.
About Corrigo, Inc.
Corrigo, Inc. provides Web-, call center and wireless-based enterprise management software applications that streamline and improve service delivery efficiencies by coordinating a real-time flow of information between customers, technicians and management. Corrigo calls these applications mobile service management solutions because they enable organizations with extensive field installation, maintenance and repair functions to better manage the delivery of services to their customers. Corrigo's applications drive improvements in customer satisfaction, staff productivity, asset performance and vendor management, providing data throughout the process to facilitate improvements in operations efficiencies. Corrigo deploys its solutions using its proprietary CorrigoASCEND™ methodology, which ensures rapid implementation, thorough training of users and complete integration with existing systems. Solutions are available for sale or can be leased over the Web and via wireless devices to minimize customers' up-front investment and optimize their opportunities for growth. All solutions include 24x7 customer support. Corrigo is headquartered in Redwood City, California. For more information, visit Corrigo's Web site at www.corrigo.com.
About UNICCO
UNICCO Service Company is one of North America's largest and most successful Integrated Facilities Services companies with over $600 million in annualized sales, 20,000 employees and a 95 percent customer retention rate. The company has over 50 years of facilities outsourcing experience, including maintenance, operations, engineering, cleaning, lighting and administrative/office services for 1,000 education, commercial, corporate, industrial, government, and retail customers. UNICCO's advanced facilities technologies include its proprietary myUNICCO.com customer portal and the UNI-Qsm palmtop inspection system, best-of-breed computerized maintenance management systems (CMMS), eProcurement, and 24x7 call centers. For further information, call 888-751-9100 or visit www.unicco.com.
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Corrigo, CorrigoNet and CorrigoASCEND are trademarks of Corrigo, Inc. UNICCO is a registered trademark and UNI-Q is a service mark of UNICCO Service Company All other company and product names are trademarks of their respective owners.