Redwood City, Calif., -- October 22, 2001 - Corrigo, Inc., the leader in mobile service management solutions for organizations with extensive installation, maintenance and repair functions, has announced a contract with Duke Realty Corporation (DRE/NYSE), one the nation's largest mixed office/industrial real estate companies, to deploy Corrigo's mobile service management application, CorrigoNet, across its property portfolio.
Duke Realty owns and operates approximately 120 million square feet of office and industrial properties nationwide. Duke Realty will implement Corrigo's Web-based maintenance and customer service solution in conjunction with Corrigo's wireless field management module to automate their entire service and maintenance processes.
CorrigoNet coordinates and streamlines the service delivery functions by enabling Duke Realty tenants to log onto a company-branded Web site or phone in to place service calls and obtain detailed real-time status updates about their requests. Duke Realty management and customer service staff are supplied with information concerning staff/service provider productivity and responsiveness, tenant satisfaction, and inventory. Throughout the entire process, the Corrigo KnowledgeBase™ compiles a wealth of operational data that provides Duke Realty Corporation with benchmarkable detail regarding property and facility performance - from a single property, to their entire portfolio.
"CorrigoNet is an operational tool our associates will use to provide excellent customer service while increasing Duke Realty's operational efficiency," says Denny Oklak, Duke Realty CAO. "The collaborative environment it establishes between Duke, our tenants and vendors will not only streamline the service delivery process but also give us better insight into on-going operations."
Duke Realty Corporation, committed to Complete Customer Satisfaction, undertook a rigorous selection process, evaluating various application providers to ensure that the ultimate application would have the functionality to deliver higher customer satisfaction as well as optimize operational efficiencies and streamline internal processes. "We looked at several vendors and applications, and CorrigoNet really stood out," says Duke Realty CIO, Paul Quinn. "The robust functionality, product stability and Corrigo's focus on the customer experience made them our vendor of choice for automating the maintenance and service side of our business."
"We are excited to be partnering with Duke Realty," says Rick Michaux, president of Corrigo, Inc. "They have really thought through the type of experience they want for their tenants and associates. Their attention to the selection process demonstrates how serious the company is about driving to higher efficiencies and excellent tenant relationships."
Corrigo drives improvements in customer service, staff productivity, supplier management and asset performance by using the web and wireless technologies to coordinate the flow of information between customers, staff, suppliers, contractors and management. The CorrigoNet application is offered on a straight sale basis or, for customers requiring additional technical infrastructure or expertise, can be leased along with hosting and maintenance services. Duke Realty Corporation has purchased the CorrigoNet solution and will deploy the application and services using their own staff and infrastructure, under the advisement and license of Corrigo, Inc.
About Corrigo
Corrigo, Inc. provides web-, call center and wireless-based enterprise management software applications that streamline and improve service delivery efficiencies by coordinating a real-time flow of information between customers, technicians and management. Corrigo calls these applications mobile service management solutions because they enable organizations with extensive field installation, maintenance and repair functions to better manage the delivery of services to their customers. Corrigo's applications drive improvements in customer satisfaction, staff productivity, asset performance and vendor management, providing data throughout the process to facilitate improvements in operations efficiencies.
Corrigo deploys its solutions using its proprietary CorrigoASCENDTM methodology, which ensures rapid implementation, thorough training of users and complete integration with existing systems. Solutions are available for sale or can be leased over the Web and via wireless devices to minimize customers' up-front investment and optimize their opportunities for growth. All solutions include 24x7 customer support. Corrigo is headquartered in Redwood City, California. For more information, visit Corrigo's Web site at www.corrigo.com.
About Duke Realty Corporation
Duke Realty Corporation is one of the largest real estate companies in the United States with a total market capitalization exceeding $6.5 billion. Committed to Complete Customer Satisfaction, the Company is a fully integrated real estate company that owns a diversified portfolio of primarily industrial, office and retail properties in 13 major U.S. cities. With a largely dominant presence in the Midwest and Southeast, Duke owns, manages or has under development more than 117 million square feet of properties. The Company also controls nearly 4,500 acres of undeveloped land that can support approximately 65 million square feet of future development. The 1,100 real estate professionals at Duke strive to meet the needs and completely satisfy their tenants. Visit Duke on the web at www.dukerealty.com.
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Corrigo, CorrigoNet and Corrigo KnowledgeBase are trademarks of Corrigo, Inc. All other company and product names are trademarks of their respective owners