Wilsonville, Ore. - March 28, 2006 - Corrigo, a leading provider of on-demand service management solutions, announced that Anderson Homes, a Central California builder of fine quality homes, has successfully deployed CorrigoNet™, a maintenance and customer/warranty service management solution. The Web-based application streamlines the information and workflow among new homeowners, customer service representatives and sub-contractors.
"Corrigo's mobile service management solution gives Anderson Homes an efficient way to enhance our 'service after the sale,' one of our three guiding principles for successful growth," explained Kelli Rader, customer service coordinator for Anderson Homes. "We've replaced clipboards with a mobile, technology-based system that is easy to use and that helps us to operate more efficiently and productively."
"We needed a warranty tracking service that provides us with current information on the statistics associated with home warranties—the length, the terms, the contacts—in addition to the status of service requests. A system that tracks and reports all of this information is necessary as we continue to grow and continue to provide superior customer service to our homeowners."
Corrigo's warranty tracking application automates the process of tracking warranty service requests from homeowners to supervisors to sub-contractors. Service request updates are automated and visible to homeowners via email and the Web. This capability allows homebuilders and homeowners to communicate directly with each other, as well as homebuilders and sub-contractors. Real-time information such as time-tracking, cost tracking, relevant warranties, and other data is recorded and available in specific reports that can be used for analyzing operations or documenting issues.
"Anderson's decision to deploy Corrigo indicates their commitment to excellent customer service and responsiveness to their homeowners," said Richard Michaux, president, Corrigo. "As they continue to roll out the service to existing and new communities, homeowners will benefit from the mobility of the application and the real-time access to customer service representatives. Corrigo benefits by partnering with a visionary homebuilder that understands the impact of technology on customer satisfaction."
About Anderson Homes
Anderson Homes has a reputation for building fine quality homes, and a commitment to the total community concept. Founded in 1984 by Larry Anderson, Anderson Companies has built more than 3,000 homes located in 11 cities throughout Central California. The reasons for this phenomenal growth are simple: Anderson Homes offers location, quality, and service after the sale.
About Corrigo
Corrigo, Inc. provides on-demand service management solutions for all types of maintenance, installation and repair organizations. Corrigo's web-based applications deliver control and insight to service management clients nationwide. These service management tools enhance the delivery of maintenance services, work order and dispatch management, and asset management. It delivers an integrated solution that enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo is headquartered in Wilsonville, Oregon, with offices also in San Mateo, California.