Aperio Empowers Field Service Staff with Wireless Work Orders
Corrigo, Sprint and RIM deliver a platform for superior service management
Wilsonville, OR—May 25, 2006--Corrigo, Inc., a leading provider of on-demand service management solutions, announced today that Aperio, an information technology services company, has deployed Corrigo, an on-demand, work order maintenance management system to improve staff productivity, more efficiently track time and materials and respond to clients’ needs more effectively.
Focusing on small to medium-sized businesses in the Northern California/western Nevada region, Aperio provides network and computer support with a business partner approach. “We don’t just fix computers, we take a look at what business solutions can be made with technology,” explains Cary Warner, co-owner of Aperio.
Aperio uses Corrigo to create and track work tickets, track client deployments and work history, record clients’ assets, and create invoices. Corrigo is a web and wireless on-demand work order and service management application used to track and view maintenance, installation and repair. Because of Corrigo’s pioneering wireless capability, Aperio technicians remotely and reliably access the maintenance management system to create and view work tickets using Sprint/Nextel BlackBerry wireless devices.
“The remote access is absolutely unique,” observes Warner, “We’ve come to depend on this feature. We can use our BlackBerry devices to create work tickets right then and there. Combine that with the GPS feature, and we’re more efficient in routing technicians, and it’s easier to quickly respond to clients’ emergencies.”
Aperio network administrators and technicians also take advantage of the Corrigo KnowledgeBase, populating it with typical client issues and problems and referring to it when similar situations arise again. The entire team benefits from the collective knowledge and experience.
“Keeping records is extremely important,” says Warner, “and with Corrigo we can track the actual assets at a client’s site, such as servers, and all of the service records that accompany that server. We’re also able to actually track specific information and service history for each computer at each client’s location. These records allow us to proactively identify potential problems with hardware and make recommendations that save our customers time and money.”
“Aperio is a perfect example of a service-oriented company that understands how technology can solve business problems and utilizes Corrigo’s capabilities to serve their customers’ needs,” notes Richard Michaux, Corrigo president. “We are delighted that they chose Corrigo and are integrating our system into their operations. We are committed to providing them the reliability and service they expect and that allows them to grow their business.”
About Aperio
Aperio is an information technology company specializing in installing, securing and supporting local area networks, wide area networks, email systems and personal computers. Headquartered in Sacramento, California, Aperio’s experienced staff has a combined 35 years of experience supporting and installing desktop and server-based components and software. For more information, visit http://www.aperio.cc.
About Corrigo
Corrigo, Inc. provides on-demand service management solutions for all types of maintenance, installation and repair organizations. Corrigo’s Web-based applications deliver control and insight to service management clients nationwide. These service management tools enhance the delivery of maintenance services, work order and dispatch management, and asset management by delivering an integrated solution that enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo is headquartered in Wilsonville, Oregon, with offices in San Mateo, California. For more information visit http://www.corrigo.com.
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