Wilsonville, OR—September 6, 2006—New England Fitness Distributors, a leader in providing and servicing commercial grade fitness equipment, has deployed Corrigo’s wireless work order software to service the fitness equipment of its 3500 customers. Corrigo’s service management software has allowed New England Fitness to increase responsiveness to customer requests by one to two days, to lower service costs by increasing first time fix-rate and lowering travel costs, and to increase effectiveness and productivity of the field service team.
“Before Corrigo, real-time customer information wasn’t an option,” noted Karl Hulseberg, service manager at New England Fitness. “Now, with Corrigo, our dispatcher performs pre-diagnostics with the customer on the initial call and the information is sent out to the nearest service tech via his Blackberry. This ensures he has the right information and can take the appropriate parts with him on the service trip. He has all of the critical information instantly without needing to go back to his home office to pick up a faxed work order. With Corrigo, we can fix the equipment on the first visit, saving us travel time and communication time and letting us service more customers each day.”
“We adopted Corrigo so that we would have a centralized, self-supported system to track our customers and keep an accurate history of work performed across the six states that we service. We have a real-time listing of all service calls, including performance and record of every call. I can see what jobs were completed today, last week, or last year,” explained Hulseberg. “This has helped us strengthen our reputation for service excellence. Using Corrigo allows us to better utilize my time and training and our tech support and contribute to the revenue of the company. It helps us to put the knowledge back on the road, where it needs to be, instead of in the office.”
“By switching to wireless work orders, New England Fitness has been able to provide superior customer service while increasing their profitability,” said Rick Michaux, president of Corrigo. “We are pleased to provide them the real-time automation, insight and control they need to take their business to the next level.”
About New England Fitness
Located in Glastonbury, Connecticut, New England Fitness has been serving fitness facilities since 1993 with institutional fitness products. New England Fitness provides both products and service. In addition to commercial quality, New England Fitness offers a diverse product line that includes the best names in the fitness business—Precor, Cardio Theater, Hoist, Paramount, Power Lift and others. Providing a unique service and maintenance program, New England Fitness’ team of experts keeps customers’ equipment running smoothly, keeping damaging downtime to a minimum.
About Corrigo
Corrigo, Inc. provides on-demand service management solutions for all types of maintenance, installation and repair organizations. Corrigo’s Web-based applications deliver control and insight to service management clients nationwide. These service management tools enhance the delivery of maintenance services, work order and dispatch management, and asset management by delivering an integrated solution that enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo is headquartered in Wilsonville, Oregon. For more information visit http://www.corrigo.com.
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