Corporate Facilities Management
Key User Benefits
Increase Productivity and Fuel Reduced Operating Costs
Facilities Managers commit more time and corporate resources to maintenance operations than to any other aspect of their real estate responsibilities. Streamlining maintenance management processes boosts productivity, improves vendor management, increases service level quality, and standardizes maintenance procedures.
Select a role in the service delivery process to see how each benefits from Corrigo's closed-loop maintenance management and preventive maintenance solution.
- Service Requestors: See improved service levels.
Your satisfaction level is high because you see prompt and efficient handling of your requests for service. Corrigo enables visibility and communication throughout the entire service process, so your satisfaction is a key result.
- Service Coordinators: Create, assign, and track work orders easily.
With the ability to automatically route service requests, the Corrigo system enables service coordinators to handle 3 to 5 times as many requests as previously possible.
- Repair Technicians and Vendors: Get what you need to get the job done right-the first time.
You arrive at the job equipped to get it done because you received pertinent information in the first communication about the work. Work orders and their details are delivered to you by email, fax, or on your wireless device. First-time fix rates go up, along with customer satisfaction, while driving times and other inefficiencies go down.
- Accounting: Gain visibility and control over maintenance expenditures.
Ensuring role-specific segregation of duties (authorization, verification, payment, etc.) is critical to staying compliant with today's financial rules, such as Sarbanes-Oxley. Corrigo creates an easily auditable environment and ensures data accuracy in your accounts payable and ERP systems by integrating with them.
- IT Staff: Implement a valuable tool that you don't have to maintain.
You deliver a highly beneficial tool to your business users, but because Corrigo is a hosted service, you don't need to install or maintain anything. And Corrigo integrates with your existing business systems such as customer relationship management, accounts receivable, and accounts payable.
- Operations Management: Get complete visibility into repair and maintenance operations.
It's tough to manage what you can't see. Because Corrigo gives you total visibility into the metrics that matter, you can focus on making strategic business decisions that help you improve operations. Comprehensive reporting reveals satisfaction levels, average time to complete repairs, and actual costs associated with repairs over the lifetime of an asset—all mission-critical information that helps you manage vendors, improve productivity, reduce operating costs, and increase service levels.
