Home Building
Key User Benefits
Increase Homeowner Satisfaction, Sub-contractor Productivity, and Management Insight into Business Processes
Improvement in warranty service delivery increases homeowner satisfaction, a critical element to increasing referrals. Corrigo connects all the people involved with the warranty management process—homeowners, sub-contractors, superintendents, and management.
Select a role in the service delivery process to see how each benefits from a closed-loop maintenance work order and service delivery solution.
- Homeowner: Enjoy the fact that service requests receive fast and accurate attention.
By placing service requests directly from the home computer, homeowners initiate a service request immediately addressing the problems they are having.
- Superintendent/CSR: Easily create and assign work orders to the right sub-contractor.
With the ability to automatically route service requests, the Corrigo system enables your customer service representatives to handle 3 to 5 times as many requests as previously possible.
- Sub-Contractors/Vendors: Have all the information you need to get the job done right—the first time.
Sub-contractors arrive on the job fully equipped with all the information, tools and instructions to complete the job on the first visit. Work order details are delivered to them by email, fax, or wireless device. First-time fix rates go up, along with homeowner satisfaction.
- Accounting: Gain visibility and control over warranty services.
Track all warranty work by staff and sub-contractors. Get reports on service costs and the records you need for compliance, reporting and litigation.
- IT: Implement a valuable tool that you don't have to maintain.
Deliver a highly beneficial, self-maintained tool to your business users. Because Corrigo is a hosted service, you don't need to install or maintain any hardware or software. And Corrigo seamlessly integrates with your existing business systems such as customer relationship management, accounts receivable, and accounts payable.
- Operations Management:Get complete visibility into and control over your warranty operations.
Comprehensive reporting reveals homeowner satisfaction levels, average time to complete repairs, and actual costs associated with repairs—all mission-critical information that helps you manage sub-contractors and assets. Reduce operating costs and deliver exceptional service by taking control of your operations.
