Multifamily Property Management
Key User Benefits
Improve Service Quality and Increase resident Satisfaction while Reducing Costs
Multifamily property managers spend a lot of time and resources on resident service requests and turns management. Corrigo lets you respond to service requests quickly, getting the right vendor or technician on the job so the work can be completed correctly and quickly. When management is responsive, resident satisfaction soars, and they are more likely to renew their leases. Even when residents do leave, Corrigo’s turn management solutions allows you to get that apartment back into perfect rental condition much faster.
Select a role in the work order management process to see how each user benefits from a closed-loop service delivery solution.
- Resident: Enjoy responsive and accurate service delivery.
Service delivery from your community property managers exceeds your expectations because your service requests are addressed promptly and effectively. Corrigo keeps you informed at every step in the service delivery process.
- Customer Service: Easily create, assign, and track work orders.
Corrigo's real-time dispatch board allows you to quickly view the status of all work orders across a number of locations. With the ability to automatically route service requests, the Corrigo system enables dispatchers to handle 3 to 5 times as many requests as previously possible.
- Service Technicians and Vendors: Have all the information you need to get the job done right—the first time.
Technicians arrive on location with all the information, tools, and instructions to complete the job on the first visit. Work order details can be delivered to them directly by email, fax, or on their handheld wireless devices. First-time fix rates go up, along with resident satisfaction and referrals.
- Accounting: Gain visibility into and control of maintenance expenditures.
Ensuring role-specific segregation of duties (authorization, verification, payment, etc.) is critical to establishing accounting best practices. Corrigo creates an easily auditable environment that ensures accurate budgeting and cost tracking.
- IT: Implement a valuable tool that you don't have to maintain.
Deliver a highly beneficial, self-maintained tool to your business users. Because Corrigo is a hosted service, you don't need to install or maintain any hardware or software. And Corrigo seamlessly integrates with your existing business systems such as customer relationship management, accounts receivable, and accounts payable.
- Property Management: Get complete visibility into and control of repair and maintenance operations.
With reports and tools that offer total visibility into the metrics that matter, you can make informed business decisions to improve operations. Comprehensive reporting reveals resident satisfaction levels, average time to complete repairs, and actual costs associatated with repairs over the lifetime of an asset--mission-critical information to help you manage vendors and assets, reduce operating costs, and increase service quality.
