El Pollo Loco
"Facility management will always include a reactive element, particularly in the restaurant business. But that doesn’t mean that you have to resign yourself to a fire-fighting mode of operations, even for break/fix work."
How they use Corrigo:
- Asset Management
- Warranty Management
- Vendor management
- Asset tracking
Impacts and Outcomes:
- Significant cost avoidance directly attributable to leveraging warranties at the time of dispatch, standardized procedures to address common repair issues, and reduction of unnecessary service calls
How El Pollo Loco achieves their success:
- Automation and streamlined processing throughout the life of the work order
- Organization-wide processes for optimizing facilities costs that engages all stakeholders who affect those costs
Along with a robust process for managing work, Corrigo is a system that everyone involved with the work now uses – including store managers, operations, dispatch team, facilities team, and vendors.
For routine work, each EPL location relies on Corrigo Enterprise auto-routing to send work requests to vendors based on rules they have established. According to Gwen Sale, Facilities Coordinator, “Corrigo has given us excellent transparency to all facets of the life of any given work order. Logs track every action taken, and customizable reports allow us to track information and work order history accurately and on the fly.”
In addition to accurate and detailed information on Service History, Corrigo has improved EPL’s vendor relationships and made Dispatch much easier and more effective. Betty Mendoza, Facilities Dispatcher, noted, “Not only has Corrigo provided accurate and detailed information on Service History, it has also improved our relationships with our vendors. The different functions and shortcuts in Corrigo are fantastic; they’ve made my job as a Dispatcher so much easier!”
Connected service providers have found Corrigo to be a competitive advantage, allowing them to respond faster to work and reduce their own internal overhead costs.