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Reduce Service Calls

Would your stakeholders rather fix it themselves? Maybe they can!

Self-Help. To keep multiple Pros (vendors, technicians, or both) from showing up to address the same issue — or any Pro from being called at all if some simple troubleshooting is all that’s needed — incorporate duplicate request warnings and self-help capabilities into the service request process. Managers should be immediately alerted to redundant service requests and a troubleshooting checklist allows them to pre-assess and possibly solve the problem before initiating a service call.

Share the repair with the on-site team

Your call center team can troubleshoot common repairs with staff on-site when their location is reporting common, easily fixed issues.

By walking your on-site counterparts through simple self-help troubleshooting steps, you can avoid costly dispatch for unneeded services and speed up the time to repair.

Get more data for better dispatch

Troubleshooting steps can also help a nontechnical team on-site provide you with additional technical information. Get everything you need to identify the right asset, send the right vendor or technician, and get their issue resolved faster.

Keep control

With Corrigo Enterprise, you retain control of the troubleshooting process, and make sure the right troubleshooting steps are provided consistently to all applicable locations.

Your call center or other centralized team can also see the entire repair history of the asset you’re troubleshooting, and see at a glance if an issue is recurring frequently or in combination with more complex problems.

You can also identify and combine any duplicate work orders centrally, streamlining the assignment of work and reducing administrative cost.

See how Jack in the Box succeeded with self-help and remote troubleshooting assistance.

Questions about this Best Practice and how it can be applied to your business?